{"id":25663,"date":"2021-08-26T17:01:49","date_gmt":"2021-08-26T15:01:49","guid":{"rendered":"https:\/\/coltellipersonalizzati.com\/?page_id=25663"},"modified":"2021-10-18T09:49:34","modified_gmt":"2021-10-18T07:49:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/coltellipersonalizzati.com\/en\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<section class=\"section\" id=\"section_353550251\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1802039135\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1802039135 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_353550251 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 400px;\n}\n#section_353550251 .section-bg.bg-loaded {\n  background-image: url(https:\/\/coltellipersonalizzati.com\/wp-content\/uploads\/2021\/04\/Coltelli-Personalizzati-Domande-Frequenti.jpg);\n}\n#section_353550251 .section-bg {\n  background-position: 66% 31%;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1790748997\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-right\"  id=\"row-753448782\">\n\n\t<div id=\"col-357696191\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner dark\" style=\"background-color:rgb(44, 29, 18);\" >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" style=\"font-size:60%;\">FREQUENTLY ASKED QUESTIONS<\/span><b><\/b><\/h1><\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-357696191 > .col-inner {\n  margin: -100px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-753448782 > .col > .col-inner {\n  padding: 60px 60px 40px 60px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1790748997 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1319064279\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 1px;margin:0px -1px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-full-width align-center row-box-shadow-1\"  id=\"row-932946061\">\n\n\t<div id=\"col-1343844797\" class=\"col medium-10 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n<div class=\"accordion\" rel=\"\">\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I place an order?<\/span><\/a><div class=\"accordion-inner\">\n<p>You just need to choose the product you like, specify the name and font you prefer for the engraving, then add shipping details and choose a payment method. You will receive an e-mail to your address right after placing the order with a summary of your purchase. You can find a full guide in the Shopping page.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which payment methods are available?<\/span><\/a><div class=\"accordion-inner\">\n<p>You can pay either through Paypal (you don&#8217;t need to create an account), with any card, with a bank transfer (you will receive all the details after placing the order), or with a Postepay reload (also in this case you will be sent the details after placing the order).<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I pay cash on delivery?<\/span><\/a><div class=\"accordion-inner\">\n<p>No, it is not possible to pay cash on delivery<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is it possible to have a logo engraved?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes, you just need to type &#8220;logo&#8221; in the engraving text field; then, reply to the order confirmation e-mail by sending your logo as a .pdf or .ai file. It is important for the logo to be in high definition to ensure a higher precision.<\/p>\n<p>\u00a0<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How does the engraving work?<\/span><\/a><div class=\"accordion-inner\">\n<p>We use a powerful high-precision laser to customize the chosen products. We do not use any kind of acid substances that could damage metals.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How does shipping work?<\/span><\/a><div class=\"accordion-inner\">\n<p>As soon as the payment process is completed, the product is engraved, hand-sharpened and shipped on that same day or the following day. Products are shipped by courier and are delivered in 3 working days to Italy. You can find additional details in the shipping guide page.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which courier is in charge of shipping?<\/span><\/a><div class=\"accordion-inner\">\n<p>When shipping to Italy, we usually choose SDA Crono Express, that offers a 3-working day shipping and a reliable tracking. When shipping to foreign countries we ship by UPS. Shipping costs are calculated during the payment step.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I know where my parcel is located?<\/span><\/a><div class=\"accordion-inner\">\n<p>As soon as your product is shipped, you will receive an e-mail with all the details and a tracking number you just need to type in the courier website.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I get a promo code?<\/span><\/a><div class=\"accordion-inner\">\n<p>Yes, promo codes are shared for special events on our social networks (Arrotino Dalla Costa Luca on Facebook and Instagram).<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How does the gift box option work?<\/span><\/a><div class=\"accordion-inner\">\n<p>The product will be wrapped in a hand-sewn recycled paper package, that will be shipped with a blank receipt so that you can order and ship directly to the addressee.<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I ask for an invoice?<\/span><\/a><div class=\"accordion-inner\">\n<p>Of course, all products usually come with a normal receipt, but if you need an invoice you just need to ask for it by sending an e-mail right after placing the order (max. in 1 hour during working hours).<\/p>\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I shop directly at your workshop?<\/span><\/a><div class=\"accordion-inner\">\n<p>Of course! All products on our website are also available in our shop; in addition, the engraving and sharpening of the products will be done at the time of purchase. In about 15 minutes your items will be ready to be used.<\/p>\n<p>You can find my &#8220;Bottega&#8221; here:<\/p>\n<p>Arrotino Dalla Costa Luca<\/p>\n<p>Corso Giuseppe Garibaldi, 32, 36071 Arzignano (Vicenza) Italy<br \/>+39 0444 673143<\/p>\n<p><a href=\"https:\/\/g.co\/kgs\/MnbiVz\"> https:\/\/g.co\/kgs\/MnbiVz<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-932946061 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-932946061 > .col > .col-inner {\n    padding: 30px 30px 30px 30px;\n  }\n}\n<\/style>\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" ><\/div><\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1319064279 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-461286819\">\n\n\t<div id=\"col-741431325\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-818852539\" class=\"text\">\n\t\t\n<p>We hope we answered all of your questions, in case you have other doubts just contact us through the <a href=\"https:\/\/coltellipersonalizzati.com\/en\/contact-us\/\">Contact us<\/a> page or just fill in the following form:<\/p>\n\t\t\n<style>\n#text-818852539 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3359-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"3359\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25663#wpcf7-f3359-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3359\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3359-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label>Nome e cognome*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><label>Email*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><label>Telefono*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-46\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-46\" \/><\/span>\n<\/p>\n<p><label>Messaggio*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-166\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-166\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span class=\"wpcf7-list-item-label\" style=\"\n    font-size: 12px!important;\n\">Accetto i termini e le condizioni di privacy consultabili<a href=\"https:\/\/www.iubenda.com\/privacy-policy\/79836300\" target=\"_blank\" rel=\"noopener\">  <em>qui<\/em><\/a>.<\/span><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Invia\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1308,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-25663","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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